I have never had a more positive experience purchasing jewelry. Matt and the rest of the staff was incredibly helpful and kind. They showed us the products we wanted in our price range, were professional and showed us how to combine sales offers to get the best bang for our buck. I've already told so many folks to drive up there to visit Matt & the other staff. Great experience and would definitely go back!
Would rate 0/5. As a young college student, I was not informed of any deals going on. I was not taken seriously as a customer, and was completely disregarded by the manager. Even when asking about the existing deals and asking about jewelry- the manager would take the pieces out, barely showing them to me and proceed to put them back in the case when I wanted to buy them. Overall, terrible experience.
I was told I was purchasing a sapphire ring and after purchase, I find out that it was lab created stone. The sales rep. Had no problem looking me in the eye and lying to me! I call store to get refunded and they tell me they can't do it because am not there, even though they are at fault and I don't even live local which is such an inconvience!
Very bad costumer service. My fiancé and I went to this store to order a custom designed ring. We ended up ordering a ring and they never called us after that until we decided to go to the store in person. Matt, the store manager, was totally rude and aggressive. Worst experience ever.
The manager( I don't know what position exactly) was EXTREMELY rude and aggressive. I am speechless to how they treated us, we do have the right to make our own decisions. Of course it is their job to sell us their products, but it has gone beyond what I imagine. They were giving each other smirks and as I left, they were watching us leave. I cannot believe this actually happened
Kay Jewelers Outlet is a US Jewelry Store based in Merrimack, New Hampshire. Kay Jewelers Outlet is located at 80 Premium Outlets Blvd Space #0349, Merrimack, NH 03054, USA.
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